Dealer Support

Welcome to Paradigm Dealer Support. How can we help?

Our Technical Support team can assist with the following:

  • Customer/Dealer Technical Support
  • Parts Troubleshooting
  • Service Tickets
  • Email: support@paradigm.com

For parts inquiries or to place a parts order, email:
parts@paradigm.com

For RMA requests on the following:

  • Replacement/DOA
  • Product Return (Restocking Fee may apply)
  • Freight Refusal / Freight Damage
  • Email: rma@paradigm.com

NEW! EXTENDED SUPPORT

Technical Support Hours extended to 7:30pm Monday to Friday excluding holidays. Please call 905-696-2868 option 4

AUTHORIZED DEALERS ONLY

Get immediate on-the-job technical assistance with LIVE CHAT Live Chat Hours are from 9am – 7:30pm EST

Live chat is only available 9am - 7:30pm EST. Click the blue chat icon in the bottom right of your window to begin a new chat.